Quality Assurance and Quality Improvement Lead

Job Type: Part-Time

Schedule: 10-15 hours per week; evening and weekend work may be required.

Salary Range: $25 per hour

Benefits:  56 hours paid sick leave per fiscal year

Agency Background

Founded in 1968, Children’s Arts & Science Workshops, Inc. (CASW) has always had its roots in the Uptown community, emerging as a result of the NYC teacher’s strike. CASW was formed by local parents and teachers with the aim of offering academic and cultural enrichment to the youth residing in the Washington Heights neighborhood. Today, CASW fosters the growth of families and young individuals in the community by equipping them with leadership skills and avenues to instigate positive change. Through CASW’s comprehensive programs that encompass education, recreation, culture, and employment, families and young community members are empowered to grow as leaders.

About the Family Enrichment Center

CASW is thrilled and honored to participate in an innovative and groundbreaking endeavor within the Division of Child and Family Well-Being at ACS, aiming to establish citywide Family Enrichment Centers (FEC). These welcoming, inclusive, and secure spaces resemble homes, where community members in the Washington Heights/Inwood neighborhood can forge connections, acquire new skills, engage in diverse activities, and access vital resources for the growth and well-being of children, families, and individuals. Serving as a hub for support, information, and services, the FEC in Washington Heights/Inwood reflects the community’s unique character while providing direct services, empowering activities, and valuable resources. What sets the FEC model apart is its community-driven approach. Families take the lead in shaping the centers’ planning, development, and sustainability, becoming co-owners of the initiative, and are encouraged to share their expertise through volunteering and engaging in meaningful connections with neighbors and peers. Ultimately, the FEC strengthens families’ protective factors, forges community bonds, and enhances resilience, contributing to the overall well-being of the Washington Heights/Inwood community. 

Summary of Position

We are seeking a highly motivated and detail-oriented individual to join our team as a Quality Assurance and Quality Improvement Lead. In this role, you will be responsible for attending virtual and in-person trainings and meetings, as well as engaging community members in data gathering and feedback-related activities. You will play a crucial role in regularly assessing program operations, activities, and systems to identify areas of improvement. Additionally, you will develop, implement, and maintain specific systems for performance measurement, monitoring, quality assurance, and improvement.

Primary Responsibilities

• Attend virtual and in-person trainings and meetings related to quality assurance and quality improvement.
• Engage community members in data gathering and feedback-related activities.
• Collect and analyze information, including feedback from parent leaders and community participants.
• Conduct regular assessments of program operations, activities, and systems.
• Identify strengths and areas for improvement within the organization.
• Develop and implement systems for performance measurement, monitoring, and quality assurance.
• Maintain and report on quality improvement initiatives as required by ACS.
• Collaborate with the FEC Director and the Executive Director to ensure effective implementation of quality improvement strategies.

Degree & Experience Qualifications

• Baccalaureate Degree and at least two (2) years of professional experience in QA/QI
• Excellent writing and speaking skills
• Excellent analytical skills

Required Skills

• Knowledge of and commitment to the Washington Heights and Inwood community.
• Strong interpersonal skills, be able to connect with and engage children, youth and families
• Knowledge and experience in youth and young adult programming, as well as conducting community events.
• Excellent interpersonal and organizational skills, enabling effective communication and collaboration with staff, participants, and community members at all levels.
• Commitment to working from a trauma-informed, strength-based, youth, and family development perspective.

Preferred Skills

• Knowledge of one or more of the FEC frameworks (equity, co-design, Appreciative Inquiry, Family Protective Factors) or other frameworks/approaches with similar components.
• Fluency in the Spanish language.